Responsible Gaming

Casino Lab is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money, recover losses or manage financial difficulties. Every game involves risk, and results cannot be predicted or controlled. This page provides practical information about setting limits, recognising possible harm and taking steps to protect your wellbeing.

Casino Lab operates under Costa Rica Law Nº9050, which requires KYC verification, transaction monitoring, and SSL encryption across all player accounts and financial activity.

Gamble for entertainment

Before you gamble, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of a meal, film or other leisure activity. Only gamble with money that you can afford to lose after essential expenses have been paid. Never use money needed for rent, bills, food, education, medical care or other important commitments.

Gambling outcomes are determined by chance or by the rules of the relevant game. Previous results do not influence future results. A loss does not mean that a win is due, and a win does not make another win more likely. There is no reliable strategy that can guarantee a result. You should never gamble with the expectation that it will provide regular income or solve a financial problem.

Practical ways to stay in control

Set a spending budget before you start and keep to it.
Set a time limit for each session and take regular breaks.
Keep a record of deposits, withdrawals, time spent and results.
Never chase losses by increasing your stakes or playing for longer.
Do not gamble when you are upset, stressed, tired or affected by alcohol or other substances.
Keep gambling separate from essential household spending.
Avoid borrowing money, using credit or selling possessions to gamble.
Talk to someone you trust about the limits you have chosen.
Remember that choosing not to gamble is always an option.

It can be helpful to review your gambling regularly. Ask yourself whether you are staying within your budget, enjoying the activity and stopping when you planned to stop. If gambling no longer feels recreational or begins to cause stress, take a break and consider seeking support.

Limits, breaks and self-exclusion

Planning your gambling in advance can help you make decisions before excitement, disappointment or frustration affects your judgement. Casino Lab may provide account and play-management tools that allow you to set or request restrictions. Available options can vary, so review the controls shown in your account and any applicable terms before using them.

Deposit and spending limits

A deposit or spending limit can help restrict the amount you add or use during a selected period. Choose an amount that fits comfortably within your entertainment budget. Set your limit before gambling begins, rather than waiting until you have already spent more than intended. If you find yourself attempting to work around a limit, stop playing and seek assistance.

Time limits and breaks

Decide when a session will start and finish. Use an alarm if helpful, take regular breaks and avoid gambling continuously for long periods. Moving away from the device can help you consider how much time and money you have used. If you repeatedly continue after deciding to stop, a longer break or additional account restriction may be appropriate.

Temporary breaks and self-exclusion

A temporary break or self-exclusion can restrict access to gambling for a selected period or according to the applicable process. These options can give you time to review your behaviour, address concerns and focus on other activities. Taking a break is a practical protective step, not a failure.

To ask about available restrictions, account closure or self-exclusion, use the support options available through the Casino Lab website. Do not open or use another account to avoid a restriction. Keep your login details private and do not allow another person to gamble using your account.

Recognising signs of gambling harm

Gambling harm can develop gradually and can affect anyone, regardless of age, income or previous experience. Consider whether gambling is changing your mood, finances, relationships, work, study or daily routine. The following signs may indicate that it is time to stop and seek support:

Spending more time or money gambling than you planned.
Trying to win back money after a loss.
Increasing bets or deposits to achieve the same level of excitement.
Gambling with money needed for bills or other necessities.
Borrowing money, using credit or selling possessions to continue gambling.
Hiding, minimising or misleading others about your gambling.
Feeling anxious, irritable, guilty or distressed when you are not gambling.
Thinking about gambling frequently or struggling to concentrate on other activities.
Missing work, study, appointments or social activities because of gambling.
Arguing with family members, friends or colleagues about gambling.
Trying to cut back or stop but returning to gambling repeatedly.
Using gambling to cope with stress, loneliness, sadness or other difficult feelings.

You do not need to wait for a serious financial or personal crisis before asking for help. One warning sign may be enough reason to take a break and discuss your concerns with someone you trust. A friend, family member, doctor, counsellor or financial counsellor may help you understand what is happening and plan your next steps.

Protecting young people and other vulnerable people

Gambling is intended for adults who meet the applicable legal age requirements. Do not allow children or unauthorised people to access your account. Use appropriate passwords and device security, log out after playing on shared devices and avoid leaving payment information accessible. If someone in your household may be at risk, consider using account restrictions, device controls and other practical safeguards.

Getting help and taking action

If you are concerned about your gambling, stop playing and move away from the website or app. Speak with someone you trust and consider contacting an established gambling-help, health or financial counselling service available in Australia. Support can be confidential and may provide practical guidance about managing urges, money, relationships and emotional wellbeing.

If finances are affected, stop depositing and do not borrow money to continue gambling. Review your bank statements, list your essential commitments and ask a trusted person to help you make a realistic plan. You may also wish to discuss available banking controls or financial counselling options with your bank or a recognised support service.

A simple plan for taking a break

Stop gambling for now and leave the website or app.
Review your recent spending, deposits, withdrawals and time spent gambling.
Apply a temporary break, account restriction or self-exclusion if available.
Tell a trusted person what is happening and ask for support.
Contact an appropriate gambling, health or financial support service.
Remove saved payment details or other convenient ways to deposit if this will help you maintain your break.
Continue your break until you are confident that gambling can be managed safely within affordable limits.

If gambling is affecting your mental health or you are experiencing thoughts of self-harm, seek urgent assistance from emergency services or a qualified health professional. Your safety is more important than any gambling account, balance or result.

Casino Lab can provide general information about account controls and the responsible-gambling options available through the website. We cannot provide medical, psychological, legal or financial advice. For guidance about your individual circumstances, speak with a suitably qualified professional or an established support service.

Play within your means, take regular breaks and keep gambling separate from essential responsibilities. If gambling stops being fun or becomes difficult to control, stop and seek help. Choosing not to gamble is always a valid and responsible decision.