Cookies Policy

This Cookies Policy explains how Casino Lab uses cookies and similar technologies when you visit or use our website. It describes what cookies are, why they may be used, the types of information they can collect, and the choices available to you. This policy should be read together with our Privacy Policy and any other terms that apply to your use of the website.

Casino Lab operates under Costa Rica Law Nº9050, which requires KYC verification, transaction monitoring, and SSL encryption across all player accounts and financial activity.

About cookies

Cookies are small text files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help websites operate correctly, improve performance, remember preferences and provide information about how visitors use online services.

Casino Lab may use cookies and related technologies, such as pixels, tags, software development kits and local storage, where appropriate. These technologies may perform similar functions to cookies, including remembering settings, measuring website activity and helping to maintain the security of an account or session.

Some cookies may be placed by Casino Lab, while others may be placed by third-party service providers that support website operation, analytics, security, advertising or other functions. Third-party cookies are controlled by the relevant third party and may be subject to that party’s own privacy and cookie information.

How cookies support the website

Keeping the website available and helping pages load correctly.
Remembering choices made during a visit, such as language, display or consent preferences.
Supporting account access, login sessions and other requested website functions.
Helping protect the website, users and services from suspicious or harmful activity.
Understanding how visitors navigate and use the website so that performance can be reviewed.
Supporting relevant communications, advertising or promotional activity where permitted and appropriate.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, secure areas, account sessions, fraud prevention, traffic management and the delivery of services you have requested. Because the website may not work properly without them, they generally cannot be disabled through a cookie preference tool. You may still be able to block them using browser settings, but doing so could prevent some features from operating.

Functionality cookies

Functionality cookies allow the website to remember information and choices that make your experience more convenient. For example, they may remember selected settings or help provide features that you have requested. If these cookies are disabled, some preferences may not be saved and certain website functions may be less personalised.

Performance and analytics cookies

Performance and analytics cookies help us understand how the website is used. They may collect information such as which pages are visited, how long a page is viewed, the type of device used, general location information and whether an error occurs. This information is generally used in an aggregated or statistical form to assess performance, identify improvements and understand visitor activity.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and deliver advertising that is more relevant to a user’s interests. These cookies may be set by Casino Lab or by advertising, measurement or other technology partners. They may recognise a browser or device across different websites, subject to the relevant provider’s practices and the choices available to you.

Security and risk-management technologies

Cookies and similar technologies may also be used to help detect unusual activity, prevent misuse, support identity and account checks, and protect the website and its users. The information collected for these purposes may be combined with other technical or account information where necessary for security, compliance and service management.

Information collected and how it is used

Depending on the type of technology and your interactions with the website, information collected may include an online identifier, browser type, device type, operating system, IP address, approximate location, referral information, pages visited, links selected, session dates and times, and website preferences. Cookies do not usually contain information such as a password in readable form. However, information collected through cookies may be associated with an account or other information where this is necessary for the relevant purpose.

Casino Lab may use cookie information to provide and maintain the website, remember settings, understand website traffic, improve content and functionality, investigate errors, support security, manage risk, measure marketing activity and comply with legal or regulatory obligations. The information may also help us identify technical problems and make the website easier to use.

Information collected through cookies may be processed by service providers that act on behalf of Casino Lab. Those providers may assist with hosting, analytics, security, communications, website functionality or other operational services. Where third parties process information, they should do so in accordance with applicable requirements and the arrangements governing their services.

Cookie information may be retained for different periods depending on its purpose. Some cookies are deleted when you close your browser, while others remain for a defined period or until you remove them. Retention may also depend on technical, security, legal and operational requirements. Further information about the handling of personal information is available in the Casino Lab Privacy Policy.

Cookies and responsible gambling

Cookies may support account security and the delivery of website features, but they do not replace responsible gambling controls. If gambling is affecting your finances, relationships, work or wellbeing, consider taking a break and using the responsible gambling tools and support information available on the website. You can also seek independent help from an appropriately qualified service in Australia.

Your choices and browser controls

Where a cookie consent or preference tool is available, you can use it to review and change the categories of cookies you accept. Your choices may apply only to the browser or device used to make them. If you use more than one device or browser, you may need to set your preferences separately. Necessary cookies may continue to operate because they are required to provide core website functions.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. Browser settings differ, so you should check the help or privacy section of your browser for instructions.

Review the cookie controls available on the website, if provided.
Choose whether to accept optional cookies or allow them only for selected purposes.
Use your browser settings to delete stored cookies or prevent new cookies from being placed.
Clear cookies after using a shared device, where appropriate.
Review the privacy and cookie information of third-party services that may place cookies.

Disabling cookies may affect the website experience. You may be unable to use some account, security, navigation or personalisation features, and some pages may not display or operate as intended. Blocking cookies also does not necessarily remove all other forms of online tracking or prevent all advertising.

Some browsers and devices provide additional privacy controls, such as settings intended to limit tracking or prevent cross-site recognition. These controls may not be supported by every website or service. Casino Lab will respond to available controls in accordance with applicable requirements and the technical capabilities of the relevant service.

Changes and questions about this policy

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies used, our service providers, legal requirements or our practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so you remain informed about how cookies and similar technologies are used.

If a change requires a new or renewed choice about optional cookies, the relevant consent or preference tool may be displayed again. Your continued use of the website after an updated policy is published may be subject to the updated information, to the extent permitted by law.

For more information about how Casino Lab collects, uses, stores and protects personal information, please read the Privacy Policy. If you have a question about this Cookies Policy or wish to understand the choices available to you, use the contact or support options provided on the website. Do not include sensitive account or payment information in an enquiry unless it is requested through a secure process.