Privacy Policy

Information we may collect

The information we handle depends on how you use Casino Lab and the services available to you. We collect information directly from you, automatically from your device or browser, and in some cases from service providers or other lawful sources. We only seek information that is reasonably connected with operating an online casino, supporting players and meeting our obligations.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential details, contact information, login details, account preferences and communications with our support team. We may also request information needed to confirm your identity, age and eligibility to use the service.

Verification and financial information

To complete verification, prevent misuse and meet legal or operational requirements, we may handle copies or details of identity documents, proof of address and related verification information. We may also handle payment method information, deposits, withdrawals, wagers, gaming activity, transaction history and records of account balances. Payment details may be processed through specialist payment providers, and we do not necessarily hold all payment information ourselves.

Technical and usage information

When you visit the website, we may receive information about your device and connection. This can include your IP address, browser type, operating system, device identifiers, general location information, pages viewed, session activity, referral information and technical event records. We may also receive information generated when you interact with emails, website features or customer support tools.

Information from communications

We may keep records of messages, enquiries, complaints, responsible gambling interactions and other communications so that we can respond consistently, investigate issues, improve support and maintain appropriate account records.

Sharing, security and retention

When information may be shared

Personal information may be shared with carefully selected providers that help operate the website and its services. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, communications, customer support, analytics, security, professional advice and record management. They are expected to handle information only for appropriate service-related purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal or official request, protect users or the website, investigate suspected unlawful conduct, enforce applicable terms, recover funds, prevent harm or respond to an emergency. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure connections, staff guidance and provider assessments. No website, network or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account has been accessed improperly.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical and legal considerations.

International handling

Some service providers or systems used to operate an online service may handle information outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and lawful handling. The safeguards available may depend on the provider, the type of information and the location involved.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@labcasino.top. Please provide enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

You can withdraw consent to marketing by contacting support@labcasino.top or by using an unsubscribe option in a promotional message where one is provided. Withdrawing marketing consent will not normally affect essential service communications, such as messages about your account, transactions, security or important changes. It may also not affect processing that is based on another lawful reason.

We will consider and respond to privacy requests within a reasonable timeframe, subject to identity checks, technical limitations, legal requirements and any applicable exceptions. In some cases, we may need to retain certain information, refuse a request or limit the response where this is necessary to meet legal obligations, protect security, prevent fraud, resolve a dispute or maintain required records.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on this page, with the effective date or other notice where appropriate. You should review this page periodically. Continuing to use the website after an update may indicate that you have read the revised policy.

Questions or concerns

If you have a question about this policy, believe your personal information has been handled incorrectly or need help making a privacy request, contact support@labcasino.top. We encourage you to contact us first so that we can review the issue and work towards an appropriate response.